About Us

Asia PMO is a consulting company lead by

Carsten Ley

Carsten Ley (PMP)

Project Management Coach / Customer Experience Consultant

Carsten is an experienced German Project Manager & Trainer. He lead successfully program and projects for Citibank, Deloitte Consulting, Rolls-Royce, Volkswagen and Home Credit regarding business transformations, IT implementations, operations roll-outs and  fit-out constructions.

He is further an E-commerce & Customer Experience Specialist with previous roles as Head of CX/CS for Lazada and Home Credit in South East Asia.

He works since 2012 in Vietnam and is familiar with ASEAN as well as Latin American Markets.

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Thuy Ho

Business Audit / Customer Experience Consultant

Thuy has an unique blend of Auditing, Finance and an absolute passion for improving the Customer Experience to deliver an improved bottom line to the Company”.

She worked for Deloitte and Viettel in audit roles, before taking responsibility for customer experience in Jaguar and Easy Credit to drive business improvements and be an in-house consultant to all customer facing units.

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Bruce Butler (PMP)

Business Transformation Consultant

In a career of more than 2 decades with leading MNCs, BPO's and a Fintech in start-up, M&A and turnaround environments, he has built profitable businesses by increasing operations agility, transforming process and service delivery efficiency, improving team competencies, and developing and launching new products.

With focus on customer needs, he led expansion plans across developed & emerging markets such as Japan, Australia, New Zealand, Malaysia, Singapore, Qatar, Thailand & Vietnam, scaled up the retail customer base, and closed key deals with corporate customers.

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Thao Phung

Research Specialist 

Thao is experienced in setting up , conducting and analyzing customer research to investigate underlying real reasons and root causes for customer feedback and behavior in E-commerce and branches.

Furthermore she provides quality assessments of service environments to improve the service level and performances for all omnichannel activities. 

 

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Hoang Pham (PMP)

Project Management Coach

Hoang Pham is an experienced and energetic trainer in providing strategic training and consulting services in the areas of Project Management & Methodology. Furthermore, he is a skillful instructor for IT service science, digital marketing and e-commerce courses in intercultural and international education.

 

and supported by a network of international industry experts