The competition was slowly catching up with a major threat in form nation-wide brick & mortar competitors offering extra online services

Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

Who achieves results in an agile environment? Probably more often an entire team or project than any individual.

Success is one of the most common keywords that is searched on Google. Usually, It goes with “how to succeed”, “success before 30 years...

Business Transformation does not have to start with tools or methodologies like OKRs but the willingness to align your workforce and teams.

In business, It’s normal to receive a number of complaints from customers on a daily basis.

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...