customer | Asia PMO

Oct 3, 20233 min read

Celebrate Customer Experience day? Better celebrate Transformations!

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

Apr 18, 20234 min read

Is a lack of organization holding back your startup? How to organize a startup

Being a startup does not prevent you from organizing your goals, workload and teams in a structured way.

Feb 2, 20234 min read

A Hotline should help, not just answer!

Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense

Jun 23, 20213 min read

Does your MVP really focus on Customer?

Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience

Feb 1, 20213 min read

A great Employee Experience leads to motivated staff but not delighted customer

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

Nov 15, 20203 min read

Customer Experience starts with your Employees!

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

Oct 7, 20203 min read

Do you survey or bother your customer?

Customer-centric survey design starts with thinking what the customer wants.