customercentric | Asia PMO

Aug 75 min read

Turn your Strategy into Reality: A Roadmap for a successful Strategy Implementation

Tired of your brilliant ideas collecting dust? Turn your strategy into reality: A roadmap for a successful strategy implementation

Aug 8, 20234 min read

5 easy steps to adapt your bonus & performance system to Agile & OKRs

Who achieves results in an agile environment? Probably more often an entire team or project than any individual.

Feb 2, 20234 min read

A Hotline should help, not just answer!

Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense

Apr 13, 20224 min read

How to launch your E-commerce in South East Asia

With a young and economically rising population e-commerce is a must have for B2C businesses in South East Asia, but can be tricky.

Mar 8, 20223 min read

How OKRs create customer-centric behavior

The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.

Jun 23, 20213 min read

Does your MVP really focus on Customer?

Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience

Feb 1, 20213 min read

A great Employee Experience leads to motivated staff but not delighted customer

To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.

Nov 15, 20203 min read

Customer Experience starts with your Employees!

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

Oct 7, 20203 min read

Do you survey or bother your customer?

Customer-centric survey design starts with thinking what the customer wants.