Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
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Carsten Ley
Feb 2, 20234 min read
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
Mar 8, 20223 min read
How OKRs create customer-centric behavior
The shift to focus on how every ones job creates valuable impact can stipulate a customer mindset in the entire company.
290 views0 comments
Carsten Ley
Feb 1, 20213 min read
A great Employee Experience leads to motivated staff but not delighted customer
To achieve great customer experience you need more than just to focus on giving your employees a great place to work and interact.
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Carsten Ley
Oct 7, 20203 min read
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
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