Celebrate Customer Experience day? Better celebrate Transformations!
Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
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Carsten Ley
Feb 2, 20234 min read
A Hotline should help, not just answer!
Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense
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Carsten Ley
Jun 23, 20213 min read
Does your MVP really focus on Customer?
Designing & prototyping a MVP (Minimum Viable Product) is not only a chance to enter a market fast but also to provide a simple experience
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Carsten Ley
Oct 7, 20203 min read
Do you survey or bother your customer?
Customer-centric survey design starts with thinking what the customer wants.
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