experiencemanagement

Dec 26, 20234 min read

How to improve your Employee Experience?

Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact

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Oct 3, 20233 min read

Celebrate Customer Experience day? Better celebrate Transformations!

Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation

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Feb 2, 20234 min read

A Hotline should help, not just answer!

Calling the super friendly New Zealand Visa hotline to be told that the progress is pending and they cannot do anything, makes no sense

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May 7, 20214 min read

The Power of Peer Groups for Employee Experience

How peer groups can foster a company culture without a traditional top-down approach to employee experience transformation

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Nov 15, 20203 min read

Customer Experience starts with your Employees!

How schools and universities can serve their diverse customers better with superior employee experience. How is it possible to create...

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Oct 7, 20203 min read

Do you survey or bother your customer?

Customer-centric survey design starts with thinking what the customer wants.

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