Carsten LeyDec 26, 20234 min readHow to improve your Employee Experience?Many organizations start with EVP, Employee Experience Mapping, even when collecting feedback & improve staff situation has more impact
Carsten LeyOct 3, 20233 min readCelebrate Customer Experience day? Better celebrate Transformations!Celebrating the CX Day, we should be happy that Customer Experience methods & culture are now a critical part of every transformation
Carsten LeyAug 8, 20234 min read5 easy steps to adapt your bonus & performance system to Agile & OKRsWho achieves results in an agile environment? Probably more often an entire team or project than any individual.
Carsten LeyOct 7, 20203 min readDo you survey or bother your customer?Customer-centric survey design starts with thinking what the customer wants.