Our clients

adpHoai Nam Hua

CEO & co-founder ADP-architects (Basic Interior Ltd)

Carsten trained my project and area managers on methods and tools to set up, plan and run projects successfully. He enabled us to structure an effective project management between us and our clients on all responsibility and escalation levels. Furthermore he advised us how to control multiple projects at the same time.

Home Credit

We set up successfully the PMO & Customer Experience analytics, reports & teams in Home Credit too boost Project control & efficiency and tackle Customer pain points in a timely manner.

Lazada

We set-up the CX team, designed online / offline customer journeys & build a weekly pain point reporting & improvement project tracking. Furthermore we designed and implement a customer centric culture.

 

servier

We build the Project Portfolio Management to track & control all projects in Servier. This helped to identify the right project sponsors, adequate resources and prioritization.

Solarhome

We supported to build Voice of Customer area with systematic researches & surveys, pain point consolidation & improvement actions. We structured the company management reporting into actionable & trackable follow-up tasks.