In our consulting journey from Project to Customer Experience to Agile Consulting, we realized that the underlying principle is always to get the task management right.
As Asia PMO, we started 8 years as a Project Consulting and PMO (Project Management Office) implementation firm to help customers set-up & manage their projects and to set-up PMO structures into their companies. These projects came from many different topics like Sales Optimization, Customer Service Outsourcing, Office Fit-out, Funding Sourcing, etc.. While the topic and expertise of the project team is very important, the success depended mainly on 2 dimension: Communication and Task Management
What does Task Management include?
Any initiatives, projects & changes within an organisation normally start with ideas or business requirements. After a planning and budgeting phase, we are transforming these ideas or requirements into reality. And that is what Task Management is all about: turning strategies, objectives, plans into real outcomes or products which can be tangible, measured, experienced and evaluated.
Action Management for Customer / Employee Experience, Agile Management & OKRs?
Evolving Asia PMO into an agile & experience focused consulting firm, we are grateful that we learned how to master task management first as project coordinators, managers, consultants and PMO Leads as it is the core of all achievements.
Customer / Employee Experience (CX/EX)
Based on a variety of research and feedback loops we can improve the experiences of customers / employees with your company, product & services. Besides conducting the right surveys and measuring the customer behavior data, we focus on delivering solutions to make our experiences easier for customers by proposing & implementing fast actions. Successful CX/EX teams in companies run and control multiple mini projects at the same time with the support of all departments to delight customers & employees.
Agile & Task Management
The focus on Agile Management and OKRs is to deliver efficient, time-boxed and fast results based on requirements, user stories, objectives & expected key results. To have the right outcome, deliverable and task tracking and management in place is crucial to enable and control these implementations.
Action management is the backbone of Agile management. While Agile provides the philosophy and framework (like Scrum or Kanban) for how a team should work, task management provides the practical tools to execute that framework.
Here is how task management specifically supports Agile methodologies:
- Facilitating Sprints and Iterations
- Enhancing Transparency and Visibility
- Enabling Flexibility and Reprioritization
- Fostering Collaboration and Self-Organization
- Tracking Velocity and Continuous Improvement.
Agile is a mindset of continuous delivery, adaptability, and teamwork. Task management provides the structured environment—the boards, the backlogs, and the metrics—that allows that agile mindset to function in the real world.
OKRs & Task Management
Action management and OKR (Objectives and Key Results) implementation go hand-in-hand. While OKRs define your strategic destination and how you will measure success, task management is the engine that actually gets you there.
Here is how task management supports the successful implementation of OKRs:
- Turning Strategy into Actionable Steps
- Ensuring Daily Alignment and Focus
- Providing Real-Time Progress Tracking
- Boosting Agility and Course Correction
- Clarifying Accountability
Think of OKRs as a compass and a map—they tell you where you are going and how you will know you have arrived. Task management is the act of walking. Without OKRs, task management is just wandering; without task management, OKRs are just a destination you never reach.
How can Asia PMO help?
PMO teams usually support companies to manage and control various projects internally. They follow up on tasks and issues and ensure that all tasks are performed in order to finish a certain deliverable or reach a dedicated milestone.
For our clients we suggest that Project Management Office can also facilitate the cross-functional tasks management for strategic drivers like Customer / Employee Experience implementations and further support the to achieve the deliverables and key results by Agile & OKRs action cycles. For more information on OKRs visit our page: OKRAsia.com
We can help you to train your PMO or responsible teams on task management for different kind of topics to make sure that you achieve the results your are planning. Furthermore we can support you with the right method and tools to manage and control all company and team activities on focused results.
For more information how to implement OKRs successfully please contact us on transform@asiapmo.com or on our contact form.
